Reston: Lots of Services, Not So Much Value

Reston Association's Community Survey revealed high marks for many quality of life question and a low grade for whether RA services were a good value for the amount of assessment dollars paid.

The RA board learned the results of the survey last week in a presentation from the Colorado-based National Research Center.

RA sent the questionnaires to 3,000 randomly selected households in January. It received responses from 826.

When residents were asked if they thought the value they get for the fees paid were a value, only 6 in 10 said "excellent" or "or good." This year's assessments were $590 per household.

"Only 60 percent are satisfied," said RA president Ken Knueven.  "That's embarrassing. Let's find out why [they feel that way]." 

Other key findings: 

* Nine in 10 respondents say the overall quality of life in Reston is excellent or good - a much higher rating than given in most communities of similar size across the country.

* Reston received high marks as a place to raise children. Eight in 10 respondents said it was an excellent or good place.

* Of 37 characteristics of the community (such as appearance, reputation, ease of walking, shopping, employment opportunities and recreational opportunities), 32 were given excellent or good ratings.

* Fewer than half of respondents gave favorable marks to affordable child care and cost of living.

* Three-quarters of residents reported feeling very or somewhat safe from property and violent crimes.

* Respondents marked these things as most important to quality of life in Reston in the future - protecting air and water quality; preserving natural areas and open land; keeping the scenic beauty of Reston; enhancing public spaces, parks and trails; reducing traffic congestion; and making the community more walkable.

To see the entire 88-page survey results, click here.

How would you rate life in Reston? Tell us in the comments.