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RCC Online Signup Hits First-Day Snag

Reston Community Center new registration system crashes with high volume. Executive director apologizes to patrons and says problem will be resolved.

Residents who tried to use the Reston Community Center's new online registration system on Saturday found a system not ready to handle the high volume of users.

The system crashed early on Saturday, the first day it was in operation for patrons to register for winter and spring programs.

RCC Executive Director Leila Gordon apologized to patrons for the glitch and says the community center is "committing full resources to resolving the problem."

The online system will be closed until the software can be fixed, she said. People interested in registering for programs that may fill up quickly should bring registrations in in person beginning Saturday.

Here is a full statement from Gordon:

The launch of online registration and a "first-come, first-serve" approach for our Reston patrons today failed. Our software system was unable to handle the high volume of users and crashed.

We deeply regret that this has caused so much aggravation for patrons and we accept full responsibility for our failure to deliver an acceptable level of online service.

We are committing full resources to resolving the problems.  Our Customer Service team and program staff will register patrons and take every possible step to enroll people in their selections. Online registration is suspended until we have caught up with the forms we have; we urge you to bring forms to our facilities, either one, for processing today for your priority choices. 

When we are confident we have caught up with registrations and the software will function as it should, we will restore online registration.  Non-Reston registration will not occur until we have caught up with Reston patron enrollment.

We thank you for your patience during this period. We know that our patrons have high expectations of us, and we did not meet those expectations.  For that, we offer our sincere apology, and pledge to win back your confidence.

In the meantime, we hope that you would continue to pursue your leisure time interests with us by registering in person, via mail, and via fax. RCC staff members are available to assist with registration questions; you may speak directly to our team by calling 703-476-4500 and pressing "0".  You can also reach them by email to RCCContact@fairfaxcounty.gov.

Again, thank you very much for your patience and we will learn from this experience to better serve you in the future.

To access program information and registration forms, click here.

Keri Panatier December 02, 2012 at 01:52 AM
This was super frustrating today! The line at Hunters Woods was long and grumbling - I am sure that the staff heard many complaints today - but it looked like they were calmly handling registration. I chose not to wait in line today and hope that I can still get signed up for the class my son would like to take.

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